iPolish Professional Cleaning Services: Christmas Deep Clean Terms and Conditions

1. Booking Requirement:

All Christmas Deep Clean services offered by iPolish Professional Cleaning Services must be booked in advance. Availability is limited, so we encourage early reservations to secure your preferred date.

2. Deposit:

A non-refundable deposit of £50 is required to confirm your booking. This deposit will be deducted from the total service cost upon completion of the clean.

3. Payment:

The remainder of the total is required on completion of the clean by cash, card or bank transfer. All payments must be received by iPolish before our cleaners leave the Client’s property.

4. Cancellation Policy:

Cancellations are not allowed. In the event you need to reschedule, please contact us as soon as possible, and we will make every effort to accommodate your request based on our availability.

5. Rescheduling:

Requests to reschedule must be submitted at least 48 hours before your scheduled cleaning. Changes requested within 48 hours of your booking cannot be accommodated and will result in the forfeiture of your deposit.

6. Service Deadline:

All Christmas Deep Cleans must be completed by December 24th. Please ensure that your booking is made with this deadline in mind.

7. Limitation of liability

a. Nothing excludes or limits iPolish liability for death or personal injury caused by our negligence, or for any matter which it would be illegal for iPolish to exclude or attempt to exclude its liability, or for fraud or fraudulent misrepresentation or due to a breach of the terms implied by Part II of the Supply of Goods and Services Act 1982;

b. Subject to this, our total liability howsoever arising in connection with these terms, the provision of the cleaning services or the agreement between Client and iPolish shall be limited to £5,000,000 and iPolish shall not be liable for any losses or claims for compensation which do not arise as a direct result of the provision of the cleaning services by iPolish to the Client. Corrections on the above terms and conditions can be made with the mutual agreement of iPolish and the Client; these can be sent to iPolish via email or post;

c. iPolish shall not be liable under any circumstances for any loss, expense, damage, delay, costs or compensation (whether direct, indirect or consequential) which may be suffered or incurred by the Client arising from or in any way connected with a late arrival of our Cleaners at the Service address. Cleaners endeavour to be right on time on any visit but sometimes due to transport-related and other problems which are beyond iPolish control.

d. iPolish shall not be liable under any circumstances for any loss, expense, damage, delay, costs or compensation, whether direct, indirect or consequential, which may be suffered or incurred by the Client arising from or in any way connected with:

1. A cleaning job not complete due to the lack of hot water or electricity;

2. Third party entering or present at the Client’s premises during the cleaning process;

3. An existing damage to Client’s property in the form of old stains/burns/spillages etc. which cannot be cleaned/removed completely by the Cleaner using the Client’s cleaning equipment and materials;

4. Any damages caused by faulty or not in full working order equipment or materials supplied by the Client;

5. If the Client has booked a carpet cleaning with us, we cannot be held liable if any stains and/or dents on the carpets cannot be removed in the course of the cleaning process. Client understands and agrees that some stains cannot be removed completely and iPolish does not have any responsibility to provide further cleaning or refunds in case any stains cannot be removed;

6. Any damages worth £500.00 or less;

7. iPolish shall not be liable under any circumstances for any loss, expense, damage, delay, costs or compensation, whether direct, indirect or consequential, which may be suffered or incurred by the Client arising from or in any way connected with iPolish carrying out services for the Client if the Client has an outstanding amount aged 30 days or more from the date the payment was due;

8. Reporting a damage:

1. In the event of damage, this must be reported to iPolish within 24 hours of the end of the pre-booked cleaning session. Client must report the damage by sending an email to info@ipolish.co.uk;

2. Due to insurance considerations, the Client must provide all relevant information about the damage and photographs as evidence where applicable;

3. Damage cases can initially be reported via email, as well as all following information must be submitted for clarity, and to ensure a written record of the communication;

4. Within 24 hours of the initial report, iPolish must be provided with the full information requested. Without this further information, iPolish may be limited in their ability to investigate and that may affect the form of compensation that can be offered.

5. iPolish shall not be liable for any damage due to faulty goods, ordinary ‘wear & tear’, or as a result of reasonable use of any cleaning equipment and products;

6. Claims are handled by our Insurer and the Client will be notified about the procedures and requirements by the Insurer in due course.

7. Cleaning Express shall not be liable for any damages as provided in Clause 5 “Limitation of Liability” of these Terms and Conditions.

9. The law:

This agreement shall be subject to the Laws of England and Wales and the parties submit to the jurisdiction of the Courts of England and Wales;

10. Acceptance of Terms:

By booking a Christmas Deep Clean with iPolish Professional Cleaning Services, you acknowledge and accept these terms and conditions.

Thank you for choosing iPolish for your holiday cleaning needs! We look forward to making your space sparkle for the season!